Customer Comments and Reviews

GorillaGlassShop tries to excel in customer service. Here are a few comments from our past customers.

Seth. 9/24/23
I received my order today, and wanted to thank you for always having such great quality goods at excellent prices. Thank you also for the gift of the lovely rose pink glass bowl.

 Cory. 9/23/23
Thank you so much, I looked all over for just the right down stem. I found yours in June, saw you were closed until August so I waited. It was totally worth the wait, these are absolutely perfect, and the fastest shipping I've had yet! Customer for life for you from this guy.Thank you, Cory S.

David. 3/18/23
Hey GG. I just wanted to congratulate you on another great order you processed for me. You got everything correct, everything was packed perfectly (no way to break anything) and all the freebies you included in my order!
Very professionally done. Thanks again!

James. 3/11/23
You guys always always always rock! Your prices are so affordable, and the quality of the glass has always been great! Nothing has ever arrived broken, or even late. I really can't sing your praises enough, the fact that you actually take some time off during the year is so awesome! Thank you for everything! I'm sure I'll be buying more in the future! :) -James

Kevin. 2/23/23
Thanks for the freebies and fast shipping, you guys are awesome!

Shane. 2/9/23
Hey Andy. I received my stuff yesterday. Just wanted to say great job all around. Great communication, service & packaging. Awesome job sir.

Davis, 2/7/23
You always take great care of me.
I love your shop.

Roy. 2/1/23
Received it yesterday, thank you very kindly.

Heather, 12/5/22
Hi, I wanted to write a review for your site and service, please post. 

Thank you for the excellent service. You were the only company that supplied the stem/pipe/grommet that I needed. I made a note for myself to look for the order in a few weeks, but I received the order in a few days! It's exactly what I needed!!! I will recommend Gorilla Glass to all my friends. 

Thank you, received very fast, great job

Michel. 11/18/22
️️️Hi Andy,
Appreciate you calling me back and helping me out. You did a terrific job and have a customer service level unmatched in the online retail business. If you can cook as well, you’ll be in the Michelin guide!
Thanks so much and for the extras, you’ll be hearing from me again.
Kind regards, Michel

Amy. 8/3/22
I just want to thank y’all so much!!! I absolutely love my new stuff!! And the little extra that you threw in?!? OMG  so absolutely fantastic!!!! Y’all are absolutely amazing!!! Thank you so much!!!!

Samuel. 7/26/22
I just wanted to thank you for the excellent Customer experience! First of all, your website was fabulous at helping me clarify what I really needed, and then the Order was received quickly and accurately. And, the little freebies were much appreciated.
I’m definitely going to be a return Customer, and hope to refer more.
Sincerely Sam

Alex. 7/13/22
Hi Andy , I just wanted to let you know I received your package today. I haven’t had the chance to open it yet, I will tomorrow. Thanks for getting it out to me in such a timely manner!
With much appreciation, Alex 

Donna. 4/20/22
Just received my order and I love everything! 
Most are gifts but I want to keep it all.
Thank you so much for the special free gifts which made me even happier as I wrapped up my gifts, I also received gifts !!! Yayyyy
Happy 420

Ian. 2/9/22
Thank you very much for ur amazing customer service and lettinG me know what's up thanks aGain

Roland. 2/9/22
Thank you everything is great! We will be ordering again.

Charlie. 2/2/22
You guys rock!  Got the order and these new ones work perfectly.  
Thanks so much for the extra product you threw in.  Much appreciated!

Charlie. 1/26/22
Thank you for your help! Much appreciated.

Sue. 1/22/22
YOU GUYS ARE SUPER AND THANK YOU FOR THE SUPER GREAT PRICES.  IV FIND A NEW HOME. 

AJ. 8/3/21
I just received my shipment and the order was packaged very well. All items came in perfect condition and I appreciate the little freebie item!  Everything fits well and my almost 20 yr old bong is pulling like a champion. Thank you for carrying hard to find parts and I will check your site first for any future needs!

Joe. 7/30/21
Thank you my friend! Have a great second half of 2021!
See you in 2022. 

Jerry. 7/25/21
Awesome, thank you so much for your help and information. 
Sincerely Jerry 

Kat. 6/14/21
Good Morning Andy!
Thanks again so much for expediting my order last week. It arrived a few minutes ago, and we couldn't be happier with it! Hoping to sell, sell, sell at our show this coming weekend, so we can reorder soon. You're the best!

Nancy. 5/27/21
Thanks to you Andy and your wife for all your help.  You really are some great folks for what you do.  I'm calling all my friends, etc. and giving them your website info.  I'll be a customer until the end of time.....  :)
I'm excited about my purchase today and will wait patiently, no big rush, for my order.
Thanks again and have a great day!!

Daniel. 4/14/21
I'm a customer and just wanted to say thanks.
You are awesome.

Angela. 4/12/21
Andy, I just wanted to let you know how much I appreciate you! The box arrived and it was exactly what I expected. Thank you for the "Freebees". You are an amazing man. Can't wait to do more business with you.

Carmen. 4/5/21
Andy went above and beyond my expectations in helping me resend my brothers birthday present. Because the time was taken to help with the project and eased my concerns on delivering a present, I will gladly be a return customer and will recommend your store to others! Thank you

Kim. 4/5/21
Andy, you rock! Thank you!!

Cory. 4/1/21
Thanks for keeping me updated Andy! Love working with you guys.

Nancy. 3/23/21
Just wanted to let you know that my recent order arrived today and was exactly what I was looking for. Thank you again for all your help!!

Dwain. 3/13/21
Hello! I just received the package of items I ordered and everything looks and feels awesome! Thanks so much for fast delivery and great service. Your prices are very decent as well compared to others. Also, you had in stock EXACTLY what I needed! Other shops had only 1 0r 2 items I needed or none at all plus their prices were way too high. Im not heap so to speak but I don’t like wasting money either haha Oh yeah, thanks for the free gifts!! The pink bowl piece is crazy thick and feels good, plus it looks good!
Ill definitely come to your website next time I need anything.
Thanks again and take care! Dwain

Merrick. 3/2/21
 Thank you so much for your help. It helped complete my order and made sure everything fit. I probably would of got frustrated and not finished the order if you didn't have such good customer service. This is why I always come back and refer anyone I can to you. Best products and best prices I've seen. 

Corey. 3/1/21
I just wanted to say thanks! it's been absolutely wonderful ordering from your website, everything is always packaged so nice and comes very fast! I'm looking forward to continuing to order from you.

Adam. 2/22/21
I received my order today, professionally packed as usual.  I wanted to say thanks for the "freebies" as I know I will have a use for the extra ash catchers!
Have a good day, Adam

Amy. 2/19/21
Good Afternoon!  
Thank you for my latest order, everything was well received and work perfectly.  Thank you for the freebie!
Was curious, that freebie, along with the other downstem I ordered, do you happen to have any that are longer in length?  They work fine now, but a longer stem would be even better.  I would gladly order it.
Thank you and take care! Amy

James. 2/17/21
Thank you so much for the quick relpy andy! Hope you guys are staying safe out there! :) have a great day dude.

Hayley. 2/15/21
Personally letting you know Awesome packaging, and just what I've been looking for. Thanks for the extra throw in's. Appreciate it. Good service, right on.

Jas. 2/8/21
Thanks for the awesome glass! And the little freebie.

Brandon. 2/8/21
Thank you so much for your timely delivery! I am definitely pleased with the product and will be using Gorilla Glass Shop in the future. I am in the process of starting my own business of cutting glass and creating my own unique pieces. Look forward to doing business.
Sincerely Brandon 

Stephanie. 2/4/21
Hi there!
Very happy customer here! I received my order today and wanted to say thank you so much! Everything in the order was wrapped securely in bubble wrap and was packaged nicely - the glass pieces and everything else look great, everything arrived intact, order was correct, and shipping was quick. Looks like it's all great quality, especially for the price - such a great value! Thank you especially for including the extra freebie - seems like you read my mind there. I almost ordered a little Sherlock and decided against it at the last minute, so it was a fun surprise to see when I opened the package!
I tried to find a place to leave a great review on your website (either for individual items or your store in general) and didn't see how I could add one - if there's a place to do that, please let me know and I will! This was my first order with your shop, but it won't be the last!
Cheers, and thanks again!  Stephanie

Mike. 1/14/21
I just want to thank you guys. I just received my shipment and it’s exactly what I needed!
But also thanks for the freebies! Major props! That small gesture means a heck of a lot!

Joel. 1/13/21
Andy, Just received my order.  Thoroughly impressed from start to finish. You could put on a clinic.  Appreciate the xtra gift.  Thanks! Joel

Colleen. 1/7/21
Got my order.Thanx for your help.

Thomas. 12/15/20
thank you so much for the freebies they are awesome happy safe holidays to you hopefully it will be a better year

Karen. 12/11/20
Hi there, I just wanted to thank you for your very fast delivery of my new bowls For my pipe! I have broken my old  bowl and it sure is hard to toke out of something that’s cracked! Just wanted to say thanks for your very fast delivery and your fine product 

Julia. 9/19/20
You’re amazing, Andy Andrews! Thanks so much for your time and energy. Just placed my order.
Have a beautiful day :)

Logan. 9/14/20
Hello my name is logan. I just bought from y’all for the first time and within my package I got an extra package that said “ free gift, extra parts, maybe useful.” They are indeed useful and thank you for the kindness

Michael. 9/12/20
Hey. Thanks for the freebie. It will definitely help!  You've got my business forever! 

Joel. 9/9/20
Everything worked perfectly! 
Thank you! …for the freebies, too!
Best, Joel

Rustin. 9/8/20
You guys are awesome. Just wanted to say thanks. There's apparently a glass shipment issue in my state right now due to the coronavirus. I couldn't find a replacement piece anywhere. I have a hand made couch potato style "Water pipe" made in Portland that needs the old downstem. Great product. Thanks for the freebies. 

Scott. 8/10/20
Hey there!
I just wanted to drop you a note to let you know how impressed I am with your shop. You had exactly what I needed at extremely competitive prices. The pieces I received were of great quality and came super quickly even during these uncertain times of pandemic. I really appreciate the level of service and quality products. I will definitely order from you again in the future.
God bless and stay healthy!

Dawn. 7/31/20
I want to thank you for the prompt shipment of my order.  I will order through you from now on.  Great prices, and customer service.

Chris. 7/28/20
Thanks for all the assistance today.
Chris

Mike. 7/15/20
andy, everything arrived safe and sound. thanks for the help finding it all. take care my friend.  mike
p.s. sure do wish you was my uncle. good ole uncle andy is what we would call you...

Ian. 7/13/20
Hey!  I love your shop!  You carry a great variety of super-quaint, super-badass, and super-practical items, and all at very reasonable prices.  I’ve ordered a few “hard to find” 30 degree curved down-stems -and indeed they are hard to find, especially at a decent price- and some pull-stem bowls to accompany them, and I was pleasantly surprised to find two extra pull stems, although one of them had a broken handle, but I consider myself a crafty fellow, and can certainly craft a nifty solution.  Anyway!  Congratulations, you’ve nabbed a customer-for-life.  I’ll be sure to consider your shop before any other when beginning a new project, and I’ll recommend your shop to any of my friends looking for items you may carry.  I have a couple of water pipe projects lined up, so I’ll be ordering from your shop again soon.
Your New Jersey friend, Ian

Alex. 7/11/20
Oh cool thank you! I'm looking to order 23 of them, odd number I know haha. Anyway, I'm going to place the order order right away. Thanks a billion for your help! 

William. 6/12/20
Amazing products, amazing customer service! Thank you i ordered 4 dragons  and 4 clam shell cases thanks for the tips. I'm going to tell all my friends about this site. 

Savaughn. 5/31/20
Yea some of the pieces weren't the right size but I'm still placing another order.

Savaughn. 5/28/20
I love you guys lol I'm placing another order right now getting my cart ready

Buford. 5/9/20
O.K. Thanx for responding.

Conner. 5/1/20
Oh thank you for pointing that out yes the 12.5mm outside is what I need. Appreciate the service :)

Romy. 4/9/20
Ok, thanks for the update. and i appreciate your response speed.have a good day. 

David. 4/7/20
Andy, thanks for you help. I have ordered a couple items.
Best, David

Art. 4/6/20
Thanks Andy,
I've already used it and been throughly impressed.
Thanks for the great buy, I'll be back to buy again.
Art

Carley. 3/30/20
We received our order already!! Everything was perfect and arrived so quickly!! Thank you so much!

Gary. 1/15/20
Hi Andy,
I found your shop googling for the right downstem kit to convert a piece. I honestly didn't quite know how to search for it outside of "grommet", "bong", "replacement", and "downstem". It took me awhile to get to your page but the diffused downstem you sell was exactly what I was looking for. Hopefully this info is of some use to you. Thanks